Customer Support

Legacy

New!

Support Center
PBX Portal
Dashboard

or

Need to make changes to your Cloud9 VoIP Phone System? Click one of the boxes above for access. If you are a legacy customer and would like more information about our new and improved platform then let us know. 
 
If you do not have access to the PBX portal then contact your company administrator.
 
If you are a company administrator and you are unable to access the PBX portal or dashboard please click  here to open a service ticket or call the help desk at option 1.
Need support? The Cloud9 Customer Support Center can help. Click the box above for immediate access.
 
If you do not have access to the Customer Support Center then click here to request credentials.
 
Need to speak to an Agent? Call option 1
 
Standard support hours are from 8:30am to 5:30pm ET Monday through Friday. Of course we're available 24x7 for service impacting issues.

Statements

Invoices

Billing 
Billing 
cFax Portal
Need to pay or print your statement/invoice or access account information? Click the boxes above to access the appropriate billing portal.
 
If you do not have access to one of the billing portals then click  here to request credentials now.
 
Need to speak to the billing department? Call option 3
 
Monthly statements are sent via email and can be paid online via credit card. An Auto Debit option is also available.
Need to send or view a fax using the Cloud9 cFax service? Click the box above to access the portal. To download the cFax desktop client click the download button. 
 
 
 
If you do not have access to the PBX portal then contact your company administrator.
 
If you are a company administrator and are unable to access the cFax portal click  here to open a service ticket or call the help desk by selecting option 1.  
Download
CloudTrax WiFi
WAN/LAN Portal
Want to view the status and activity of your Wi-Fi? Click the box above to access the portal.
 
If you do not have access to the CloudTrax portal then contact your company administrator.
 
If you are a company administrator and are unable to access the CloudTrax portal click  here to open a service ticket or call the help desk by selecting option 1.  
Want to view the status and activity of your networki? Click the box above to access the portal.
 
If you do not have access to the WAN/LAN portal then contact your company administrator.
 
If you are a company administrator and are unable to access the CloudTrax portal click  here to open a service ticket or call the help desk by selecting option 1.