How to Access/Setup Your Voicemail

Access your voicemail

To access voicemail:

1.    Press the Message(indicated by an envelope icon) button on your phone to access your voicemail box, or dial 5001 if you cannot identify the voicemail button.

2.    When prompted, enter your voicemail pin (Default Pin can be found in Admin info sheet sent to office managers), and then press #.

Note : ReachUC mobile/desktop app will ask for a password instead of pin. They are interchangeable.

 

To access another person’s mailbox:

1.    Dial 5000.

2.    When prompted, enter the other person’s extension number.

3.    Enter the voicemail PIN of the other person’s mailbox, followed by #.

Setting Up your voicemail

The first time you log in to your mailbox you are walked through recording your name for the directory and recording your personal greeting.  The name recording is for the dial-by-name directory, so when someone enters the first three letters of your last name, it will play back your name recording.

Recording Your Personal Greeting:

It is very important to make a custom message, as many callers will not leave messages at mailboxes that have generic greetings. To do so, you will need to follow the steps below.

  1. Access your voicemail box.

  2. Press 6 on the dial pad.

  3. Press 1 to record your personal greeting.

  4. The automated attendant will ask you to assign a number. Select a number between 1-5.

  5. Record your greeting, and when you are done press #.

  6. The automated attendant will automatically assign the voicemail message if there is none, or it will ask you if you would like to assign the message as the default message.

If you are struggling to record a personal message then please refer to the sample messages below.

  • DescriptioHere are some sample voicemail (VM) greetings. I setup your VM is a system generated generic greeting. If you want a more personalized greeting you can use something below as a guide. Personal Voicemail Greetings

    "Hi, you've reached [your name] at [your company]. I'm unavailable right now -- probably helping [type of company] get [X results, e.g. ‘double their leads in 60 days,' ‘hire the best and brightest engineers,' ‘convert 40% more customers.'] Leave your name and number, and we'll discuss how your company can see similar results."

    "Hi, you've reached [name] at [company]. If you need a quick response, please shoot me an email at [insert email address] and I'll be in touch by EOD tomorrow. If it's not urgent, leave me a message with your name and number. Have a great day."

    "Hey, this is [your name]. If you're calling for [X reason], please [contact so-and-so] or [go to our website, send me an email]. For all other inquiries, leave your name and a brief message and I'll call you back within [one, two, three] business day[s]."

    "Hello, you've reached [your name and title]. I'm currently out on [maternity/paternity] leave until [date] -- It's a girl! In the meantime, please direct all phone calls to [alternate contact name] at [phone number] and emails to [email address]. Thanks, and I'll see you in [month you'll be back in the office]."

    "Hello, [Person's name] is chasing new adventures and is no longer with [Company name]. Please forward all future requests to [New or interim person's name] at [phone number]. Thank you!" 6. Hi, you've reached the voicemail of Mike Downing. I'm not available to answer the phone right now. My office hours are Monday through Thursday, 10 am to 4 pm. Please leave your name and phone number and I'll get back to you as soon as possible. Thanks. Short Voicemail Greetings

    "Hi, this is [your name]. I'm either on a call or away from my desk. Please leave your name, number, and a brief message and I'll get back to you. Thank you." 8. "Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you'd like to chat, and I'll get to back to you ASAP."

    "Hi, you've reached [your name]. I'm unable to come to the phone right now. But if you leave your name, number and a short message, I'll be sure to call back."

    "Hey, this is [your name]. Thanks for reaching out. I'm busy at the moment, but if you leave your name, number, and message, I'll return your call. Business Voicemail Greetings

    "Hello, you've reached [X company]. We can't take your call right now, but please leave your name, contact information, and reason for reaching out, and one of our team members will be in touch within 24 hours."

    "Hi, you've reached [company]. Unfortunately, we're currently unavailable. But we want to talk to you -- so please leave your name and number, as well as your reason for calling, and someone will call back ASAP."

    "Hi, you've reached [company]. We're available by phone from [hour] to [hour] [time zone] Monday through Friday [optional: and from hour to hour on the weekends]. You can also contact us by going to our website, [URL], and live-chatting or emailing us. If you'd like us to call you back, please leave your name and number after the beep."

    "Hello, you've reached [company]. If you're looking for information on [X], please check out our [Facebook page, company website, etc.] If you want to know more about [Y], take a look at [Z page on our site, our YouTube channel, etc.] Still have more questions, or just want to hear our lovely voices? Leave your name and number, and we'll return your call straight away."

    "Hello, you've reached the Sales Department at [Company name]. All of our representatives are currently helping clients [insert goal such as, 'achieve 40% growth through streamlining HR'] and are unable to take your call. Instead of putting you on hold and taking up your valuable time, please leave your name, company, and phone number and we'll give you a call back ASAP. Thank you!" 16. Thank you for calling GreenLeaf Logistics. No one is available to answer your call right now. Our business hours are Monday through Friday, 9 am to 7 pm. Please leave your name and phone number so that someone from our Customer Success Team can follow up with you. For more information, please visit www.greenleaflogistics.com. Vacation Voicemail Greetings

    "Hi, you've reached [your name]. I'm away from [date] to [date]. If you need help with [X] before then, please contact [name] at [phone number]. Everyone else, please leave your name and number and I'll return your call when I return. Thanks and have a great day."

    "Hello, you've reached [your name]. I'm currently [exploring Asia, hiking through the jungle in Costa Rica, hanging out on the beach in Bermuda] -- or more likely, [recovering from extreme jet lag, googling ‘Are red spiders poisonous,' or looking for SPF 150 sunscreen] and won't be back in the office until [date]. Leave your contact info and reason for calling and I'll get in touch then."

    "Hey there, this is [your name] from [your company]. I'm out of the office until [date]. In the meantime, please direct your inquiries to [coworker's name] at [email address]. [He, she] can also be reached at [phone number]. Thank you." 20. Thank you for calling Merlow Plumbing. We are closed for Christmas from December 24th, 2015, until January 2nd, 2016. Our normal business hours are Monday through Thursday, 8 am - 6 pm. Please leave your message after the tone. Have a happy holiday, and we look forward to seeing you in the New Year. Holiday Voicemail Greetings

    "Hello, you've reached [your name, the office of X company]. The team is currently out of the office, but we'll be back on [date] stuffed with good food and eager to speak with you. Leave your name, number, and -- if you're so inclined -- your favorite [holiday dish, Thanksgiving tradition, etc.]"

    "Hi, you've reached [your name, the office of X company]. We're closed until [date]. Please leave your name and phone number and someone will return your call ASAP. Have a great [New Year's, Fourth of July, day]."

    "Happy holidays! [I'm, the team at X company is] away until [date], however, we'll make sure to call you back straight away when we return. If your request is urgent, email [emergency contact] at [email address]. Thanks, and have a wonderful [day, week]."

    "Thank you for calling [company]. We're closed for [holiday] from [date] until [date]. Please leave your message and we'll get back to you as soon as possible. Have a happy holiday!"

    "Hello! Thanks for reaching out to [company]. We're closed today for the holiday, and will reopen tomorrow, [date]. If you leave your name, number, and a brief message, we'll give you a call when we're back in the office. Thanks again, and have a great [day, week]." n text goes here