Having the right tools can make all the difference in your company's success. A VoIP phone system like Cloud9's is one such tool. It's more than just a way to make and take customer calls. If used correctly, VoIP features can help you succeed year after year.
We could cite hundreds of features, but we know your time is limited. So here are three simple yet powerful VoIP features that can kickstart a banner year for you when used correctly.
Simple, Seamless Integration
We can all agree that communication is a cornerstone of success, especially given how hyper-connected we are. And the more seamless your communication, the more efficiently you can operate. Efficiency leads to productivity, which leads to happy employees and happier clients.
How is all that possible? It’s possible through one of our favorite Cloud9 VoIP features: integration. While VoIP systems can integrate with many other software, we will focus on our top three.
1. CRMs: Imagine being able to access relevant customer information as soon as you answer their call. By integrating your VoIP platform with your CRM, now you can! You can greet your customers by name, recall their purchase history, and provide a more personal experience. Which 80 percent of them want and appreciate.
But the integration possibilities don't stop there. VoIP systems can also integrate with:
2. Email clients: Automatically transcribe voicemails and send them to your email. You'll never miss an important message again.
3. Calendar software: With this integration, you can set your availability status based on your calendar so clients and colleagues will always know when you're free for a call. Plus, you can schedule new meetings right from your Cloud9 VoIP system.
What’s the result? Productivity that's through the roof! With all your tools working together, it reduces manual data entry, minimizes human error, and makes your team's jobs much more manageable.
Now, the team can stop app-hopping and focus on what matters most – building relationships and delivering exceptional service, which leads to happier customers and a healthier bottom line. Financial success unlocked.
Automatic Voice Transcription
Speaking of voicemail transcriptions, let's talk about one of the most underrated Cloud9 VoIP features that can help you make the most of every interaction: voice transcription. In the simplest terms, this is when your VoIP system automatically converts your customer conversations into written text – usually during calls.
But how does this make you successful? We'll show you:
It improves your documentation. Instead of relying on handwritten scribbles or your sometimes-spotty memory, you can count on automatic call transcriptions via the Cloud9 VoIP platform. These word-for-word accounts make it easy to review who said what and when they said it months or even years later. This can be invaluable for legal reasons, compliance check-ups, or keeping track of important details discussed during calls.
It makes information more accessible. Imagine having a meeting where one participant is hard of hearing. VoIP with voice transcription can provide those customers with a physical record of their conversation, ensuring everyone is on the same page.
It provides valuable insights into your client base. By recording all your customer conversations, you have a window into customer preferences, pain points, and trends. Analyzing this information can help you improve your business strategy, product development, and customer service.
It's also an absolute game-changer for industries that are more litigious than most. For instance, healthcare professionals can use it to transcribe patient notes during telehealth appointments. Legal firms can guarantee accurate records of all client consultations. And, of course, customer service teams across all industries can use it to learn from customer interactions and identify areas for growth.
Simple Scaling
Every business dreams of growth, but not all are prepared to handle it when it comes. Unless, of course, they have a VoIP system like Cloud9's. Because VoIP is inherently scalable.
Here's what we mean. Since VoIP operates over the internet, you're not tied to physical lines or hardware. As long as you have an internet connection, you can communicate with your customers and employees. Need to add more lines as you grow? It's as easy as calling up your VoIP provider – in this case, Cloud9 – and submitting a request. And these new lines will be available that same day.
Do you have the lines you need but need help with handling all those calls? There are plenty of Cloud9 VoIP features that can help with that, too.
Virtual phone numbers: let you have a local presence in multiple areas without setting up physical offices. It's a wonderful, cost-effective way to expand your reach.
Call forwarding: can send calls to any device, anywhere in the world. This means your team can be spread out geographically while still being accessible to clients and customers.
Auto-attendants: route calls to the correct department or person, providing a more professional image for one-person shows and smaller businesses as they grow.
Experience the Benefit of All the Best VoIP Features with Cloud9 VoIP
So, there you have it, folks – three fantastic ways to use VoIP features for business success: integration, voice transcription, and scaling for growth. Ready to have all those features working for you? Then, it's time to call up Cloud9 VoIP. Our VoIP phone services are highly rated, highly reliable, and packed with everything you need to start building your business. Check it out.