The Unmatched Business Benefits of SMS Marketing and How It Can Improve Sales

Quite a few marketing channels out there claim to drive sales, but not all of them live up to the hype. Some leave you with just a handful of leads. Others are a complete money sink, leaving you in the red instead of the black.  

But one channel has risen to the top in recent years: SMS marketing, and for good reason. So come with us as we explore the benefits of text messaging for business and how it directly impacts how well you sell.  

The Marketing Benefits of Text Messaging for Business   

There are quite a few marketing benefits of text messaging for business, but we'll give you the top three.  

1. It's Incredibly Versatile   

When you think of text-based marketing, you probably think of those quick, promotional texts you sometimes get from providers. However, SMS marketing can do so much more, like:   

• Welcome new customers after they set up an account   

• Give clients order confirmations and shipping updates   

• Gather customer feedback through polls or surveys   

That's just the tip of the iceberg! Cloud9VoIP's SMS platform can also send appointment reminders, event invitations, and alerts about new product launches. You get the idea. When it comes to SMS marketing, the only limit is your imagination.   

2. It Can Be Easily Customized by Customers for Customers   

SMS marketing eliminates the frustration of ending up on unwanted mailing lists. Strict opt-in requirements mean customers must explicitly consent to receive texts from you. When they consent, they can decide what kind of texts to receive from you and how frequently you can text them.    

This lets you send very personalized messages and prevent spam while ensuring they don't miss important information. With Cloud9VoIP's platform, your customers can get the messages they like in their preferred channel at their preferred frequency. The result? Happy customers who want to connect with you again!   

3. It Uses Zero-Party Data    

As data privacy laws get stricter, SMS marketing can keep you compliant! Why? Because it allows you to collect valuable zero-party data - a.k.a. information given to you directly by your customers.  By opting in to receive your texts, your customers knowingly agree to share certain information with you and allow you to engage with them directly. This respects their privacy and helps you make your texts more effective.  

In fact, SMS marketing has several advantages over more typical marketing channels, like:  

• Instant and Widespread Reach. SMS marketing lets businesses reach a large audience quickly and easily – an audience that wants to be texted. Almost 91 percent of consumers expressed interest in receiving texts from businesses.   

• Higher Read and Response Rates. Texts are far more likely to be read and responded to than emails. In fact, a whopping 1 in 3 consumers check their text notifications within one minute.   

• Real-Time Tracking. Using Cloud9VoIP, businesses can track responses and measure results in real-time with SMS marketing, knowing how many people received, opened, and responded to the messages in seconds.   

• Incredible Cost Savings. SMS marketing is incredibly affordable. Unlike direct mail and email marketing, which can get costly, you can send texts in bulk for as low as $0.01 per send. With such a low cost per send and an incredibly high engagement rate, SMS marketing is a great way to expand your reach and revenue. In fact, 60 percent of marketers using SMS marketing saw a significant boost in revenue.   

How Text Messaging for Business Can Improve Sales   

All the benefits of text messaging for business are pretty compelling. But you might wonder, "How does SMS marketing improve my sales?" We're glad you asked.   

1. It Increases Conversion Rates   

One of the most significant benefits of texting messaging for businesses is its ability to drive higher conversion rates. Unlike email marketing, where messages might get sent to the spam folder or sit unread for days, weeks, or even months, SMS messages are usually opened within minutes of receipt. This instant engagement increases the chances of customers acting on your message, whether making a purchase, redeeming a coupon, or participating in a limited-time offer.

2. It Improves Customer Engagement   

As we discussed a bit ago, SMS marketing with Cloud9VoIP allows you to chat with your audience in real-time, providing them with timely updates, exclusive offers, and personalized content. And since texts are seen as more personal – and less disruptive – than other forms of communication, customers are 134% more likely to respond to them.  

As you maintain such helpful conversations with customers, they'll see how attentive and responsive you are to their needs. Over time, this will start to build trust, and that trust will build loyalty. This brings us to our third and final point. 

3. It Boosts Brand Loyalty    

Regular, non-intrusive messages that add value to their lives create a positive association with your brand, and it keeps you at the forefront of their minds. Whether it's a simple thank-you, a heads-up on upcoming sales, or exclusive discounts, these messages make customers feel valued and appreciated. As a result, they'll be more likely to stick around and become advocates for the brand. After all, 57 percent of customers will stick with a brand that understands their priorities and adheres to their preferences. Such loyalty can result in repeat business and lucrative referrals, encouraging sales growth and making you more successful over time!   

Looking for Ways to Improve Your Sales? Look No Further Than Cloud9VoIP   

If you're searching for a reliable platform to kickstart your SMS marketing journey, look no further than Cloud9VoIP. Our user-friendly interface and extensive feature set make it easy for you to leverage the power of text-based marketing - from creating and sending personalized messages to analyzing campaign performance. So don't wait - start texting today! 

How To Instantly Improve Your Businesses Customer Service with VoIP

When it comes to customer service, you can't afford to be complacent. With so many competitors offering the same product and the same "superior customer experience," service providers need to make sure their CX is stellar to stand out from the crowd and keep their customers satisfied. Especially since 96 percent of customers will ditch your brand for a competitor due to bad customer service.  

It doesn't help that most company's self-evaluation of their CX doesn't match their customers' perceptions. Here's an example. In a recent survey, 80 percent of the brands involved believed they delivered a "superior customer experience" to their clients. But when their customers were asked? It turns out only 8% of firms were actually delivering such an experience.  

Our point? Your CX always has room for improvement, and that's where we come in. Today, we will show you how a simple VoIP customer service solution can give you the edge you need in a crowded market, especially if you partner with Cloud9VoIP. 

Why VoIP Customer Service is So Powerful    

Traditional phone systems have their limitations, often bogged down by cumbersome hardware, limited functionality, and expensive maintenance costs. On the other hand, Cloud9VoIP operates over the internet, allowing for seamless communication and many features that can transform your customer service. The key lies in its ability to integrate various communication channels, providing a unified platform for agents and customers.  

Make the Most of Your VoIP Customer Service Features & Functions  

While VoIP phone systems have a wide range of features, a few are specifically designed to help you boost the quality of your CX. We will cover just a few of them, starting with the ones your agents will use.  

• Simple Call Routing and Management: Cloud9VoIP systems have advanced call routing and management features. Calls can be automatically, and intelligently, routed to the most appropriate agent based on skill set, language proficiency, or even previous interactions with the customer. This ensures that customers are connected with the right person, leading to quicker issue resolution and a more personalized experience.  

• CRM Integration: Cloud9VoIP integrates seamlessly with Customer Relationship Management (CRM) systems. This means that when customers call, agents have instant access to their purchase history, preferences, and previous interactions. This personalized approach allows agents to address customer needs more effectively, fostering a stronger relationship between the business and its customers.  

• Remote Work Capabilities: In the age of flexibility, Cloud9VoIP equips your agents to work from anywhere with an internet connection. This isn't just a convenience for them; it significantly boosts morale. According to recent statistics, 78 percent of employees feel more motivated when they can work remotely. This means happier agents, resulting in better customer interactions.  

Now, let's talk about the features that most benefit your customers.  

• HD Voice Quality: Clear communication is the foundation of good customer service. VoIP delivers high-definition voice quality, ensuring your customers have a crystal-clear experience. This not only improves communication but also reflects positively on your brand.  

• Automatic Call Distribution (ACD): Cloud9VoIP systems streamline call routing through ACD, ensuring that calls are directed to the most appropriate agent. This not only reduces wait times but also enhances the overall customer experience. A study found that 67 percent of customers hang up out of frustration if they can't reach a customer service representative. ACD minimizes this risk, keeping your customers satisfied.  

• Multi-Channel Communication: Cloud9VoIP extends beyond traditional phone calls, offering multi-channel communication options like chat, email, and video. Such flexibility lets customers choose their preferred mode of communication, enhancing both convenience and accessibility, and they love it. 

How to Use These VoIP Customer Service Functions to Your Advantage   

Now that we understand the powerful features VoIP brings to the table let's explore some strategies to leverage them effectively:  

• Training. Ensure your agents are well-trained on the features of the VoIP system. This includes understanding how to use call routing, CRM integration, and other functionalities. A well-trained team is essential to maximizing the benefits of VoIP.  

• Personalization. Encourage your agents to utilize CRM data effectively. Personalized interactions based on customer history can go a long way in building rapport and loyalty. This might include referencing previous interactions, acknowledging specific preferences, or offering tailored solutions.  

• Proactive Customer Engagement. Use the multi-channel capabilities of Cloud9VoIP to engage with your customers proactively. Whether it's sending out updates, gathering feedback, or resolving issues before they escalate, being proactive can set your business apart.  

The Results: What Benefits You Can Expect from a VoIP System Optimized for Customer Service  

If you've implemented the Cloud9VoIP solution, optimized the features, and implemented the right strategies, you'll start to enjoy all kinds of benefits.  

• Improved Customer Satisfaction: The streamlined communication and personalized service made possible by VoIP contribute to higher customer satisfaction. Higher customer satisfaction means more brand advocates, which leads us to our second point. 

• Better Brand Recognition: Word of mouth is a powerful marketing tool. Customers who've been treated well will recommend your business to others, contributing to positive word-of-mouth marketing and boosting your brand's reputation.  

• Increased Sales: Swift and efficient customer service can positively impact sales. By resolving issues promptly and building strong customer relationships, businesses can create an environment conducive to upselling and cross-selling.  

When you invest in VoIP customer service solutions, you're not just investing in a great platform. You're also investing in your immediate and future success.  

So Why Wait? Take Your Customer Service Game to the Next Level with Cloud9VoIP!  

Our VoIP platform has all the tools you need and is backed by a team of experts sold out for your success. With Cloud9VoIP, exceptional customer service is not just a promise but a guarantee. Reach out today to join the ranks of businesses reaping the rewards of VoIP customer service. It'll be the nicest gift you'll give yourself this quarter. 

10 Proven Call Center Customer Service Tips to Help Your Business Master Customer Interactions

Call centers are the front line of customer communication, and if they aren't finely tuned to what your customers want, you'll see the impact immediately. A positive experience can turn a one-time buyer into a loyal customer. On the other hand, a negative one might send them straight to your competitors. In fact, according to Forbes, 96 percent of customers will ditch you for a competitor due to bad customer service.  

If your customer satisfaction numbers are slipping, fear not. Here are ten proven call center customer service tips to ensure your business excels in customer service. Thanks to Cloud9's solutions, implementing these changes has never been easier.  

Tip 1: Prioritize Employee Training  

The first of our call center customer service tips is probably the most important. Because the foundation of exceptional customer service is a well-trained staff. And effective training programs equip your team with the skills they need to provide excellent care and will also boost morale and reduce turnover. After all, knowing how to do your job – and do it well – can reduce your stress levels.  

Especially if you partner with Cloud9VoIP, our training on the platform is extensive and continuous. Wondering how to make your first call? We're here to help. Have questions about how to operate it past the thirty-day mark? We're here to help. Once you're familiar with the platform, it's a great place to hold your own training sessions so your staff is always up to date with the latest CX techniques.  

Tip 2: Implement Efficient Call Routing Systems  

Getting customers to the right agent quickly is vital. Especially since 60 percent of customers hang up after one minute on hold and less than 35 percent call back. An efficient call routing system can reduce customer wait times by over 20 percent, allowing you to serve – and delight – more customers. When you partner with Cloud9VoIP, we work with you to build custom call routes, ensuring that every call is directed to the most qualified and available agent ASAP. 

Tip 3: Foster Active Listening Skills  

Active listening is the bedrock of stellar communication. It goes beyond just hearing what customers are saying. Active listening also means paying close attention to the speaker's tone, body language, and emotions. Cloud9VoIP's Hosted PBX solutions support active listening practices by providing features that enhance call clarity and reduce background noise, allowing your agents to focus on understanding and addressing customer needs.  

Tip 4: Utilize Customer Relationship Management (CRM) Software  

Using CRM software with your call center can single-handedly improve your efficiency and boost your satisfaction ratings. In fact, integrating the two increases retention rates by almost 30 percent, no matter what industry you're in. Why? Because it helps, your agents provide quality service ASAP.  

For example, Cloud9VoIP's Hosted PBX solutions seamlessly integrate with CRM systems, providing a unified platform for managing customer interactions. This integration ensures agents have all the relevant information at their fingertips, leading to personalized and efficient customer service.  

Tip 5: Encourage Empathy in Customer Interactions  

Empathy is more than just addressing the issue at hand – it involves understanding and acknowledging the customer's emotions. It's the cornerstone of exceptional customer service, because when customers feel understood, they are more likely to be satisfied, loyal, and willing to overlook any hiccups.  

Cloud9VoIP's Hosted PBX solutions foster a customer-centric approach with sentiment analysis. This enables your team to gauge customer emotions and respond accordingly, building a stronger connection with each conversation.  

Tip 6: Implement Multi-Channel Support  

Most customers expect to communicate with you through multiple channels. If they can't, they'll eventually go elsewhere. Companies with only one support channel only retain 33 percent of their customers. At the same time, those with multiple channels have a retention rate of almost 90 percent.  

Thankfully, Cloud9VoIP's Hosted PBX solutions enable multi-channel support, allowing your call center to seamlessly handle inquiries via phone, email, and chat. This ensures your business meets customers where they are, enhancing overall satisfaction.  

Tip 7: Optimize IVR Systems for Efficiency  

Interactive Voice Response (IVR) systems are often customers' first point of contact. But they can be frustrating, especially when the caller is put on hold for an indeterminant amount of time. In fact, more than 50 percent of consumers have given up on a business entirely because of a complicated or unhelpful IVR, which is why designing a good one is absolutely critical.  

Cloud9VoIP's Hosted PBX solutions come with advanced IVR customization options. With our help, you can design your company's perfect automated call path, making customer interactions more efficient and enjoyable.  

Tip 8: Monitor and Analyze Client Feedback  

Feedback is a goldmine of insights that can help you improve your overall call center performance. When you listen to your customers' thoughts, recommendations, or critiques, you can improve your processes over time. As your processes improve, so will your customers' satisfaction. Eighty-three percent of consumers feel more loyal to a brand that takes the time to listen to them and implement changes. This is why Cloud9VoIP's Hosted PBX solution provides the appropriate tools for collecting and analyzing customer feedback in real-time, allowing your business to make data-driven decisions and continuously improve.  

Tip 9: Emphasize Continuous Improvement  

A call center's success depends on its ability to continuously adapt and improve. Can you scale your system up during busy periods and down during lulls? Can you get additional features quickly and easily? If you choose a Cloud9VoIP phone system, the answer will always be "yes." Our flexible and scalable infrastructure ensures we can make any changes or improvements you want. Just give us a call, and we'll make it happen. We're continuously upgrading our platform and adding new features, helping your call center remain agile and responsive to evolving customer needs.  

Tip 10: Leverage Cloud-Based Solutions for Flexibility  

The last of our call center customer service tips is not the least by far: invest in a cloud-based call center solution. Gone are the days of rigid, on-premises solutions. The future belongs to flexibility, and cloud-based call center solutions are leading the way. With Cloud9VoIP's platform, your agents can access the system from any internet-connected device. This ability to work remotely is especially valuable in times of crisis or when unexpected events disrupt regular operations.  

Our cloud-based platform also allows streamlining workflows, easily adjusting features and functions, and monitoring specific statistics – all with a single call.  

Ready To Transform Your Call Center with These Call Center Customer Service Tips? Reach Out to Cloud9VoIP  

Cloud9VoIP's hosted PBX platform is the catalyst for all these improvements – and more – boasting a suite of features designed to enhance every aspect of call center operations. Take the first step towards mastering customer interactions – reach out about Cloud9VoIP's solutions today! Your customers will thank you. 

5 Key Advantages of Conference Bridges that Optimize Business Communications

While some tools may come and go, there's one reliable ally that businesses often overlook – the conference bridge. It quietly ensures that teams stay connected, decisions are made, and projects move forward for years. Conference bridges can do even more if you use them correctly.  

Today, we'll delve into what a conference bridge is, how it works, and the five key advantages it can offer to businesses looking to optimize their day-to-day communications.  

What is a Conference Bridge?  

In simple terms, a conference bridge is a technology that allows multiple participants to connect to a single call, irrespective of their physical location. Typically, there are two main types:  

• Hardware-Based Conference Bridges: These bridges utilize dedicated physical equipment, such as conference phones like the Yealink 930, to host and manage conference calls. They often offer high-quality audio and are designed for optimal performance in meeting rooms, ensuring a professional communication experience.  

• Software-Based Conference Bridges: Unlike hardware-based solutions, software-based conference bridges leverage virtual platforms and applications to enable remote collaboration. These can include web conferencing tools, video conferencing software, and collaboration platforms that allow participants to join meetings from their computers or mobile devices.  

Whether in hardware or software form, a conference bridge facilitates collaboration among team members regardless of their physical location. At Cloud9VoIP, we offer cutting-edge hardware solutions like the Yealink 930 conference phone, ensuring crystal-clear audio quality for your virtual meetings.  

How Does a Conference Bridge Work?  

The technical process behind a conference bridge is fascinating yet straightforward. When you set up a conference call, you and your participants can join it in two ways:  

1. Dialing a Dedicated Number. Participants initiate a conference call by dialing a dedicated number. This number serves as the gateway to the virtual meeting room hosted by the conference bridge. Cloud9VoIP ensures a seamless connection process, allowing participants to easily access the conference.  

1. Using a Virtual Link. Alternatively, participants can join the conference by clicking on a virtual link. This method is standard in web-based conference solutions, where participants connect through a browser or a dedicated application. Cloud9VoIP's commitment to user-friendly interfaces ensures that joining a conference via a virtual link is a hassle-free experience.  

Cloud9VoIP stands out by offering both internal and external conferencing capabilities. Internal conferencing involves team members within the organization. In contrast, external conferencing allows collaboration with clients, partners, or remote team members. So, whether you're hashing out ideas with your colleagues or updating clients, everyone gets a seat at the virtual table.  

5 Advantages of Using Conference Bridges  

Now that we have a basic understanding let's explore the significant advantages conference bridges bring to the table.  

1. Streamlined Communication  

In the world of business, time is money. Conference bridges facilitate real-time collaboration, allowing teams to connect instantly, regardless of their physical location. Efficient information sharing becomes a breeze, leading to faster decision-making and a more informed workforce. And, with Cloud9VoIP's conference bridge, your communication will be more than just streamlined— it'll be optimized for peak performance.  

2. Cost-Efficiency  

Reducing costs is a perpetual goal for businesses. Traditional meetings often entail travel expenses and the overhead of physical meeting spaces. On average, companies spend $1,018 per employee per trip, a cost that adds up quickly. However, conference bridges obliterate these costs. Imagine holding a meeting without the need for anyone to leave their desk or travel across the country. That's the beauty of Cloud9VoIP's conference bridge – it optimizes cost-efficiency, allowing businesses to allocate resources where they truly matter.  

3. Increased Productivity  

Time is of the essence in the business world. Conference bridges foster quick decision-making by bringing key stakeholders together instantly. Downtime is minimized, and productivity is maximized. Cloud9VoIP ensures that our conference bridge is more than a tool - it's the catalyst for a 25 percent increase in overall productivity, giving your team the power to achieve more in less time.  

4. Flexibility and Accessibility  

Business doesn't stop when the clock strikes five and often doesn't adhere to geographical boundaries. Conference bridges provide the flexibility for anytime, anywhere meetings for teams of any size. Remote teams can seamlessly connect, breaking down the barriers of distance. With Cloud9VoIP, flexibility and accessibility are not just features but the foundation of modern business communication.  

5. Enhanced Collaboration  

Meetings are no longer confined to the exchange of words. Conference bridges integrate multimedia elements, making collaboration richer and more engaging. Think virtual brainstorming sessions, interactive presentations, and dynamic discussions. Cloud9VoIP's conference bridge takes collaboration to the next level, ensuring that your team doesn't just communicate but collaborates with impact.  

Ready to Optimize Your Communication?  

In short, conference bridges are the unsung heroes of efficient business communication. From streamlined collaboration to cost savings, the benefits are undeniable.

Now, imagine taking these advantages to the next level with Cloud9VoIP's state-of-the-art conference bridge solutions. We can help you revolutionize the way your team connects and collaborates. All you have to do is ask! 

Customer-Centric Messaging and How to Boost Engagement with SMS Business Solutions

Are your customers taking months to respond to your emails? Are all your phone calls going straight to voicemail, even if you're calling customers at the "right times"? Odds are you're dealing with DCS or disengaged customer syndrome. Don't worry; every business deals with it at some point and we've got a treatment recommendation: give them the ability to text you. 

Why? Because it's one of the most popular ways to communicate. In fact, over 90 percent of consumers prefer texting to phone calls or emails, and why wouldn't they? It's easy, fast, and helps them avoid hours of on-hold music. Not to mention, it's relatively spam-free. You can open up a texting channel today by investing in an SMS business solution. 

What are SMS Business Solutions?  

SMS business solutions are software-based platforms that allow businesses to text their customers in a secure, professional manner. Cloud9VoIP's solution goes beyond just text-enabling your current numbers, opening up whole new levels of customer engagement. Here's why. 

The Positive Impact of SMS Business Solutions on Customer Engagement  

While there are many positive impacts SMS has on businesses, the following points are directed specifically toward customer engagement. Here at CLoud9VoIP, we believe customers should always come first. SMS helps you do just that: put customers and their needs first. 

1. Provides Instant, Direct, Convenient Communication for Customers  

Think about it – how often do you ignore a text message? Probably not as frequently as you do with emails. Well, your customers are the same way! Almost 100 percent of people open their text messages – and respond to them – within five minutes of receiving them. While emails may get lost in crowded inboxes, texts get the recipient's attention immediately. 

Unlike phone calls that can be time-consuming and often inconvenient, texts are quick to open and respond to. By choosing to text your customers, you're meeting them where they want to be without the hassle of apps or extra steps.  

TEXTING TIP #1: Texting isn't just about broadcasting messages – it's about building a conversation. Make sure you give your customers the opportunity to respond, ask questions, or provide feedback because that is what they want from brands but often fail to get.  
 

2. Improves Message Personalization via Customer Segmentation  

Generic, one-message-fits-all texts are about as useful as generic, one-size-fits-all sizing. In that, it's completely unhelpful because 81 percent of consumers want their favorite brands to know what they like and when to approach them. Our SMS solutions let you do that through customer segmentation. The platform lets you separate customers by preference, behavior, and demographics so you can send messages and offers that resonate with each group. Such personalization makes your customers feel valued and understood, increasing the likelihood of engagement and even conversion.

TEXTING TIP #2: You can use this personalization to market your products and services using text messages. By offering them early product access, discounts, and other deals, you can drive engagement and increase sales.

3. Ups Your Customer Service Game  

Texting can be a powerful asset to any business's CX. When you open an SMS support line, you're offering customers assistance that's fast, easy, and conversational. Customers ask questions, get clarifications, or report problems instantly – with pictures if need be. This kind of support not only makes customers happier but also strengthens their trust in your brand and loyalty to it. Plus, you can also use SMS to send order updates, delivery alerts, or appointment reminders, keeping customers engaged from start to finish.

4. Makes Your Messages More Appealing with Multimedia Support  

Unlike some of our competitors, Cloud9VoIP's SMS business solution lets you send images, PDFs, and videos to your customers. Imagine showcasing your latest product with a stunning image, providing a step-by-step tutorial through a PDF, or giving a sneak peek of your service with a quick video. It's not just texting; it's a visual treat that leaves a lasting impression. With multimedia engagement, you're not just telling your customers – you're showing them in the most captivating way possible.

5. Guarantees You (and Your Customers') Privacy  

Thanks to our simple text enablement, Cloud9VoIP's SMS business solutions let you text your customers without giving out your personal number. This not only safeguards your customers' privacy but also protects your business from accidentally misusing contact information. Plus, we encrypt every message on the platform, ensuring that your texts are always secure and confidential. 

6. Builds a Genuinely Interested Audience via Opt-In   

Unlike more intrusive communication methods, SMS engagement is "opt-in. "Which means your customers choose to receive messages from you. This permission-based approach keeps engagement high since customers are more likely to appreciate and respond to messages they want to receive. By respecting their preferences (and being sure to send valuable content), you can build lasting relationships and avoid coming across as spam. 

TEXTING TIP #3: Be sure to establish a texting schedule with your customers because over 60 percent of consumers unsubscribe from texting lists because they receive too many messages.

As you can see, the future of customer engagement is in the palm of your hand – quite literally – with Cloud9VoIP's SMS business solutions. From instant communication to privacy preservation, the benefits are undeniable. By adopting SMS business solutions, you'll not only increase client satisfaction but also position your business as one that's forward-thinking and customer centric. 

Give Your Customers the Gift of SMS with Cloud9VoIP  

Don't miss out on the opportunity to transform your customer engagement. Take the next step by exploring Cloud9VoIP's SMS business solutions and revolutionize the way you connect with your audience. Your customers are waiting – reach out to them in a way that truly resonates by reaching out to us!

The Role of Virtual PBX Systems in Maximizing Productivity

How would you feel if we told you that a single decision could improve your productivity by 77 percent? Excited? Incredulous? Maybe a little of both - but it's the truth. It happens when you switch to virtual PBX systems. That’s because they're packed with capabilities designed to make your day-to-day workload easier and better.  

It Keeps Your Employees Connected, No Matter What  

Grammarly put it best when they said, "Work no longer takes place 100 percent in the office, but teams still need to communicate 100 percent of the time." For small businesses or those who've worked in the trades, this was true well before the pandemic began. Whether they're installing cables, repairing a roof, or fixing a technological issue, you're often on the road more than you're in the office, which can lead to missed calls, service delays, and frustrated customers.

However, if you have a Cloud9VoIP virtual PBX system, all these issues become a thing of the past. Its softphone application can turn your ordinary cell phone into a secure business line. This allows you to:  

• Project a professional image even when you're away from the office.  

• Use your existing device for business calls - no need for additional hardware or services.  

• Embrace the flexibility of remote work without sacrificing communication quality.  

• Access advanced features like call forwarding, voicemail, and conference calling directly from your cell. 

Not in a place where you can take calls? No problem. Our app allows you to reroute your calls instantly so you can stay focused exactly when you need to be. 

It Makes Customer Care Faster and Easier  

Communication with your customers should be smooth, swift, and satisfying. Virtual PBX makes providing that kind of communication much easier with a bevy of time-saving features.  

• Effortless Call Routing: With Cloud9VoIP, you can customize call routing based on business hours, departments, or even specific employees. No more wasted time searching for the right contact – calls go straight to the intended recipient.  

• Voicemail to Email: Missing important voicemails is a thing of the past. Cloud9VoIP's Virtual PBX ensures that voicemails are converted to emails that are promptly sent to the right person, allowing you to respond swiftly and keep your customers happy and informed.  

• Call Analytics: Our platform allows you to track call volumes, peak times, and customer preferences, helping you discover new ways to update, tweak, and ensure your services are operating at maximum efficiency. 

It Streamlines Your Day-to-Day Operations  

Even the most productive team can be held back by outdated systems and complicated processes. A virtual phone system from Cloud9VoIP removes the typical productivity hurdles, clearing the way for your employees to shine through with the following:  

• Efficient Collaboration: Cloud9VoIP's Virtual PBX system integrates seamlessly with other communication tools, promoting efficient collaboration. Whether it's instant messaging, video conferencing, or file sharing, your team can stay connected and collaborate effortlessly.  

• Real-Time Updates: Keep everyone informed in real-time with features like instant messaging and group chats. Cloud9VoIP ensures that your team is always in the loop, making decisions faster and more effectively. 

It Makes Your Resources Work Smarter, Saving You Money  

In today's competitive business landscape, every penny counts. Virtual PBX systems help small businesses save approximately 45 percent each month on communication costs. Especially compared to traditional phone systems. Here's how:  

• No More Long-Distance Charges: Because Cloud9VoIP utilizes VoIP technology, their platform eliminates the need for traditional phone lines and significantly reduces long-distance charges.  

• Scalable Pricing: Cloud9VoIP offers scalable pricing plans, ensuring that you only pay for what you need. As your business grows, your communication costs remain manageable and aligned with your budget. 

It Supports Stress-Free Growth  

When you're growing, your phone system shouldn't stand in your way. This is why Cloud9VoIP designed our platform to scale quickly and simply whenever you need it. With us, your administrative team can:  

• Add or Remove Extensions Easily. Cloud9VoIP allows you to add or remove extensions with just a few clicks. This flexibility ensures that your communication system adapts to the changing needs of your business effortlessly.  

• Expand Without Infrastructure Overhaul. Traditional phone systems often require a complete overhaul when a business expands. Cloud9VoIP's virtual PBX system can expand your company without extensive infrastructure changes.  

• Integrate With Third-Party Apps. Our platform connects easily with various third-party applications – from CRMs to project management – ensuring data flows easily between them all.  

Your Journey to a More Productive Workplace Starts with Cloud9Voip  

All these features, coupled with our commitment to personalized service, make Cloud9VoIP the go-to solution for businesses looking to optimize communication, streamline operations, and fuel growth. And, unlike big, faceless providers, our team is here to help you every step of the way. We're just a phone call away if you have any questions or are ready to talk shop. 

Cloud Communications: The Key to Modern Business Success?

Since the beginning of 2020, over 93 percent of businesses have dived headfirst into cloud communications. Their results, three years later, are nothing short of impressive. Studies revealed that companies that jumped to cloud communication witnessed a 47 percent increase in ROI, 46 percent happier customers, and a 32 percent uptick in their employees' productivity.  

Thanks to a myriad of benefits, cloud communications have become more than a temporary fix. They are now ingrained in our daily work routines. But what exactly is "cloud communications," and is it the key to success in our modern world? Just keep scrolling, and you'll find out. 

What is Cloud-Based Business Communications?  

Cloud-based business communications are communication services, like voice, messaging, and collaboration tools, that operate using the internet and cloud computing technology. Why is that such a big deal?  

In the "pre-cloud era," communication systems were confined to the office. They consisted of physical phone lines and on-premise servers that handled all your calls and messages. But now, cloud communications allow companies to break free from this stereotypical setup. It takes all these functions off-site, moving them to virtual servers typically managed by a third-party provider. 

This enables greater flexibility, scalability, and cost-effectiveness for companies regardless of size and industry. More on that later. 

How Do Cloud Communication Platforms Work?  

Voice over Internet Protocol (VoIP) - sometimes called "cloud telephony" - is the backbone of all cloud communication platforms. This protocol enables voice and video calls to be transmitted over the internet, eliminating the need for traditional telephone lines and allowing cloud communication to exist at all. 

But cloud communications platforms can do much more than just make and take calls. Messaging, video conferencing, and various collaboration tools are integral parts of the package. This combination of services and features is often known as Unified Communications as a Service (UCaaS), and it's transforming the way we look at communication.  

6 Ways Cloud Communications is Changing Business Communication 

1. Allows for Easy Setup, Use, and Management  

Are you concerned about setting up cloud communications? No PhD in tech is required. With cloud-based communications, there's no need for fancy installations. Just sign up and log into our web-based portal. Cloud9VoIP does the rest, from installation to day-to-day management. That's right, when you need more features or more users, you just give us a call and we'll have it done in minutes. Now you can stop worrying about your phones and start taking care of business. 

2. Enables Remote and Hybrid Work  

Did you know that over 98 percent of workers want to work from home? Well, cloud communications can make that desire a reality, allowing your employees to use your voice, video, and messaging tools from any location and device without losing quality.  

According to one study, remote job listings receive double the number of applications as in-office listings. 

Not only does this satisfy your employees and boost company morale, but it also opens you up to a broader talent pool. After all, you're no longer limited to the confines of your city or state. With cloud communications, you can find – and keep – excellent employees from anywhere with an internet connection. 

3. Increased Employee Satisfaction  

Happy employees, happy business. Cloud communications boost employee satisfaction by offering flexibility. Gartner, a leading tech research and consulting firm, warns that companies risk losing up to 39 percent of their workforce if they insist on full-time office work. Employees are seeking better work-life balance, and cloud communications provide the ticket to a stress-free, engaged workforce. A win for them is a win for you. 

4. Reduced Operating Costs  

Cloud communications solutions don't require a considerable investment in more office space or specialized hardware. Are you concerned about maintenance and upgrades? Cloud9VoIP's got that covered. We offer a single online platform for voice, messaging, and collaboration at a low monthly rate. This translates to lower costs and a happier finance department. 

5. More Streamlined Workflows  

Communication shouldn't be a bottleneck in your workflow. Thanks to its built-in flexibility, Cloud9VoIP's communication platform can easily integrate with business software, breaking down information silos and streamlining data sharing. It's like having your business in your pocket. 

6. Expanded Communication Channels  

As mentioned earlier, cloud communications from Cloud9VoIP encompass far more than just calling. This is great, considering 73 percent of customers want to be able to reach you on multiple channels – not just one. One of their favorite channels, especially for Millennials and Gen Z, is texting. Yes, it's "newer," but it can set you apart in your industry if used correctly. For instance, texting can:  

• Speed Up Support. Imagine you're running a repair shop. A customer facing a technology issue can simply record a video of the problem and send it via text, allowing your team to diagnose the problem ASAP. 

• Improve Real-Time Collaboration. Say you're managing a landscaping business. Your crew is on-site, and a client wants to make a last-minute change to the garden layout. Instead of playing phone tag, the client can send photos and ideas via text, ensuring everyone is on the same page instantly.   

• Delight Your Customers with Convenience. One excellent example of this is a customer of ours - a paint store. They allow their customers to order custom paint via text. All the clients must do is take a picture of the QR code on the paint bucket and text it to the store. The store then mixes the color for them, so it'll be ready by the time they arrive. It's both efficient and delightful. 

At Cloud9VoIP, we encourage our customers to come up with new and exciting ways to use texting and mobile apps. We want our customers to know that our platform supports more than simple word texts, and that these new and creative uses can improve customer service and customer experience.

Dare to Succeed with Cloud9VoIP  

Ready to embrace all the benefits a cloud communications platform can provide? Then, it's time to reach out to our team at Cloud9VoIP. Our solution has all the features you want at the price point you need, no matter your size. Plus, an S-tier support team that's ready to answer your questions day and night. Just give us a call and experience it for yourself!

Everything You Need to Know about Small Business PBX Systems

If you've heard about "small business PBX systems" but aren't quite sure what they are or how they can benefit your business, you're in the right place. We'll be demystifying this critical tool and delve into why it's a game-changer for your business, no matter how small your company may be. 

What is a Small Business PBX System?  

Let's kick things off with a quick definition. PBX stands for Private Branch Exchange. In simple terms, it's like a sophisticated switchboard for your business phone system. Only in our modern age, it's not a physical switchboard anymore but a virtual one. It manages your internal and external calls using the internet, ensuring seamless communication within your organization and with the outside world.

You might be thinking, "I'm too small for phone systems like those." But the truth is, you're not. Even if you're a business with just one phone, having a PBX system is a necessity.  

Why Your Small Business Needs a PBX System  

It Boosts Your Overall Professionalism  

In the business arena, first impressions are key, and Cloud9VoIP's small business PBX system makes you sound like you're in a high-rise – no matter your size. Imagine a potential client calling your business. Instead of encountering a generic voicemail or endless ringing, they're greeted by a friendly, automated attendant ready to direct their call to the right place at the right time. Plus, it provides other features like customized voicemails and on-hold music, guaranteeing that each interaction is as positive and professional as can be. 
 

It's Easy to Scale  

Small businesses are champs at adapting and growing. Traditional phones? Not so much. Here's where the Cloud9VoIP PBX system shines. Whether you're opening a new office or streamlining operations, a PBX system like ours can easily scale alongside you. Because it's all virtual, you can add or remove phone lines as much as you need without the hassle of rewiring or reconfiguring an entire system.  

Concerned about the initial hardware investment? Cloud9VoIP's got you covered with our Equipment as a Service solution. Check out our blog or website to learn more!

It Future-Proofs Your Business 

Now, what the heck does future-proof your business mean? It means that when you invest in a small business PBX, you're investing in your future. Why? Because these platforms are constantly being upgraded with the latest and greatest features, functions, and security measures. Instead of having to shell out extra cash to upgrade to a different phone system every five years, those upgrades are included in your monthly Cloud9VoIP subscription. You can stay ahead of the competition without lifting a finger! 

4 Major Benefits of Small Business PBX Systems  

1. Cost-Efficiency 

When it comes to small businesses, every penny counts. Traditional phone systems involve hefty investments in hardware, maintenance, and managing local and long-distance calls. A Cloud9VoIP PBX system doesn't have any of that baggage. It operates over the internet, slashing communication costs by nearly 75 percent to give you a budget-friendly, top-tier solution.

2. Streamlined Internal & External Communication 

Wondering if your colleague is up for a chat or swamped with work? Our presence indicator tells you in a snap. Hunting for important emails? Use Cloud9VoIP's built-in instant messaging to send a quick question to colleagues. 

For external communication, small business PBX systems have features that help you connect with clients and partners better. Intelligent routing sends calls to the right person or department, and voicemail-to-mail sends missed calls straight to your email inbox. It's like having your own personal assistant! 

3. Improved Customer Service 

Successful businesses are constantly looking to improve their service. A PBX system from Cloud9VoIP can help you do it with features like:  

• Call Recording: Get the lowdown on customer interactions, helping you improve your team's skills or settle disputes. 

• Real-time Analytics: Accurately track call volumes, response times, and all the other juicy details from our simple platform. No crystal ball is needed.  

• CRM Integration: Our PBX system easily connects with your CRM. Now, your staff can access customer information instantly and make every customer feel like a VIP.  

• And that's just the start.

Better service leads to happy customers, which leads to repeat business and positive word-of-mouth – a win-win for any small business.

4. Flexible Work 

The future of work is hybrid, and PBX systems will ensure you're ready for it. Thanks to our softphone application, your employees' computers or mobile devices can turn into fully functional, highly secure office phones. No need for complex setups or extra hardware! Just download our app and go. It's the kind of flexibility you need to stay ahead in our increasingly digital world.

Find Your Perfect Small Business PBX with Cloud9VoIP  

Now that you know all the benefits, it's about time you experienced them for yourself. What better way to experience them than with the premiere small business provider – Cloud9VoIP. With us, you can expect:

• Hyper Customization. No two businesses are the same, so their communication systems shouldn't be either. Cloud9VoIP customizes each offering for each individual customer. To us, it's not about fitting your business into a pre-set mold but creating a solution that fits like a glove.  

• Equal Treatment. We aim to provide a professional presence for every business, regardless of size or setup. No matter how small your company is, you'll get the same high-quality solution as our biggest customer. 

• Service That Goes Above & Beyond. We do whatever we can to guarantee your success. Whether staying up late fixing an annoying glitch or taking an emergency call on the weekend, our team is ready and willing to come alongside you and help.

Ready to get a solution that finally fits? Then reach out to the Cloud9VoIP team today, and we'll get you started.

Unlock All of the Rewards and Benefits with Cloud9 VoIP's Referral Program

Who doesn't love the idea of treating themselves to something special? Well, what if we told you there's a way to treat yourself and help your colleagues and associates at the same time? Introducing Cloud9 VoIP's Referral Program – a program that does just that.  

What You Gain from Cloud9 VoIP's Referral Program  

Here are some of the significant benefits you can expect from our referral program:   

• A 2x referral bonus. That's right – you can earn a one-time payout equal to two full months of the referred client's monthly service charges when they sign up for our services. All you have to do is make an introduction.  

• A reputational boost. As you accumulate success stories with Cloud9 VoIP, they'll set you apart as a go-to source for stellar recommendations. That's the kind of positive publicity you can't buy.  

• Unlimited earning potential. There's no cap on how many referrals you can make. The more you refer, the more you earn. It's an opportunity for unlimited one-time earnings, all while helping others upgrade their communication systems. Talk about a win-win! 

And here's the beauty of it – you can use your personal experiences as talking points to make the referral process a breeze. 

How to Sign Up for Cloud9 VoIP's Referral Program  

Getting started with Cloud9 VoIP's Referral Program is as easy as 1-2-3-4.  

1. Sign up for our Referral Program and become a partner. The process takes a minute or less. Once you're signed up, we provide you with the tools and resources you need to start referring your connections confidently.  

2. Start making referrals. Simply share your experiences and insights about our services with your network. Whenever you think someone could benefit from Cloud9 VoIP's offerings, make the connection.  

3. Watch and wait. Once you've made the handoff, all you have to do is wait! If your referrals become Cloud9 VoIP customers, you're on your way to earning your bonus.  

4. Enjoy your bonus. Once your referrals are on board, you get paid. Easy, right?  

What Cloud9 VoIP Products You Can Promote  

Here are some of the remarkable Cloud9 VoIP services you can promote:  

• Hosted PBX. Our hosted phone solution is powerful, flexible, and easily replaces any analog system, making communication more convenient than ever.  

• Business SMS. Enhance your marketing communications by directly interacting with customers through our fully managed SMS service.  

• Managed Wi-Fi. Enjoy fast and reliable Wi-Fi, ensuring uninterrupted service for any facility so your business can stay connected no matter what.  

• Equipment as a Service. Scale your business systems effortlessly with cutting-edge equipment service, providing the agility you need to succeed.  

• And more!   

Give Yourself a Well-Deserved Bonus with Cloud9 VoIP  

Now that you know the incredible benefits of Cloud9 VoIP's Referral Program and how easy it is to get started, why wait? The gift that keeps giving is just a referral away – so give Cloud9 VoIP a call, and let's grow together! 

The Benefits of Managed Wi-Fi for Your Small Business

Remember the days when a small business's Wi-Fi was all about that little router sitting in the corner? Times have changed. As technology has advanced, so has our reliance on the internet. In the past, small businesses often got by with basic Wi-Fi setups, but those days are long gone. 

With the heightened demand for lightning-fast internet, the growing number of internet-reliant devices, and the increasing popularity of IoT, modern businesses need more than just the basics. They need a managed Wi-Fi solution to keep up with their evolving needs. 

Why Your IT Provider Can't Deliver Managed Wi-Fi  

Many small businesses might assume that their internal IT team can handle Wi-Fi management. After all, they're tech-savvy, right? Well, not so fast. Handling Wi-Fi can be more complicated than it seems. Your IT team may be great at many things, but managing Wi-Fi is a different beast. There are all kinds of pitfalls that can occur when Wi-Fi management is not left to the experts.

• Slow and Unreliable Wi-Fi: Without expert guidance, the Wi-Fi network may not perform well, leading to slow and unreliable connections for anyone who tries to join. 

• Security Risks: Inexperienced IT staff may not secure the network properly, leaving it vulnerable to cyberattacks and data breaches.  

• Interference and Congestion: The network can suffer from interference and congestion, causing disruptions and reduced speed due to a lack of expertise in managing these issues.  

• Scaling Issues: As your organization grows, Wi-Fi demands increase. Non-experts may struggle to adapt the network for growth, potentially resulting in performance problems.  

• Neglected Maintenance: Without experts, the network may not receive proper monitoring and adjustments over time, leading to performance declines. Ongoing expert management is essential for a reliable and secure Wi-Fi network.  

If you're looking for a new-and-improved Wi-Fi solution, a managed provider will be your best bet. Trust us, your IT team will thank you.

Top 8 Reasons Your Business Needs a Managed Wi-Fi Provider  

Alright, we know your IT team shouldn't be put in charge of your Wi-Fi. But what makes managed Wi-Fi so special? We're glad you asked.

Benefit 1: Significant Cost Savings 

Managing your Wi-Fi network in-house can be expensive and time-consuming. But with managed Wi-Fi from Cloud9VoIP, you pay a predictable monthly fee and leave the technical heavy lifting to experts. Now, you can enjoy a network that runs efficiently and securely, all while staying within your budget. 

Benefit 2: Improved Productivity 

A strong, reliable Wi-Fi connection can significantly boost your team's productivity. Why? Because, thanks to Cloud9VoIP, they're not battling frustrating downtime or slow loading times anymore! We ensure your network operates seamlessly, allowing your employees to focus on their day-to-day responsibilities.

Benefit 3: Enhanced Network Security 

With Cloud9VoIP, you get more than just a standard router. You get a team of experts that not only install advanced security measures but also monitor your network round the clock and swiftly address any potential threats. Your business data and customer information will be more secure than Fort Knox when we're done. 

Benefit 4: Usage Transparency 

Cloud9VoIP's managed Wi-Fi technicians don't just set it and forget it. They offer real-time monitoring and reporting, allowing you to track usage, identify bottlenecks, and make informed decisions about how – and when – to optimize your network.

Benefit 5: Scalability for Growing Businesses. 

As your business grows, so do your Wi-Fi needs. Cloud9VoIP can scale your network in a snap as your business expands, ensuring that you're never left lagging behind your competitors.

Benefit 6: Informed Decisions Regarding System Upgrades 

Wondering when it's time to upgrade your network? The Cloud9VoIP Wi-Fi team can guide you, ensuring your system stays up-to-date with the latest technologies, saving you from spending boatloads of money on equipment or software you don't need.

Benefit 7: Customized User Experiences and Marketing Opportunities. 

Your Wi-Fi network can do more than provide internet access. It can also help you connect with your customers! Cloud9VoIP's managed Wi-Fi allows you to offer customized experiences, like branded login pages or targeted marketing messages. We can help you turn your Wi-Fi into a powerful marketing tool. 

Benefit 8: Immediate Access to Technical Support.  

Remember the days of calling your internet service provider's support line only to be put on hold for what feels like an eternity? With Cloud9VoIP's managed Wi-Fi, you get prompt, personalized technical support 24/7/365. Issues are resolved quickly, minimizing downtime and keeping your business online no matter what.

The Bottom Line?  

Managed Wi-Fi is for everyone, no matter the size of your business. So, whether you're a cozy cafe or a growing tech startup, it's time to leave the buffering behind and level up to Cloud9VoIP's managed Wi-Fi solution.

And the best part? You're just one call away from enjoying all these benefits - and more - with Cloud9VoIP. So, don't wait! Reach out today and give your business the connectivity it deserves. 

Cloud9 VoIP’s Complete Guide to Business Phone System Installation

Are you ready to modernize your business phone system, but the thought of installation leaves you hesitant? Well, we've got good news for you.  Cloud9 VoIP takes on all the stress and worry for you. That’s because we handle all aspects of your phone system installation. We are experts in the telecom industry, and we can take you from your ancient, plain old telephone service (POTs) to a future-ready VoIP phone system.  

Why Upgrade to VoIP? 

Before we dig into the meat of phone system installation, we wanted to reassure you that switching to VoIP is one of the best decisions you can make for your business. Voice over Internet Protocol (VoIP) has taken the business world by storm, and for good reason. It offers a boatload of benefits that can make your communications better than ever.  

As the name suggests, VoIP is operated over internet lines instead of traditional phone lines. Due to this process, a VoIP phone system can handle much more data than a traditional system. This means the quality of your phone calls is clearer, and your system, as a whole, is more trustworthy. 

Check out our VoIP Introductory Guide to learn more about how VoIP works.  

A Peek Behind the Curtain 

Some business owners have no idea how the transition from POTs to VoIP happens. This transition often holds them back from upgrading, as the phone system installation process can be intimidating. That’s why Cloud9 VoIP has made upgrading your phone system easier than ever. We wanted to share with you our process on how simple phone system installation can be for you and your business. 

Step One: Preinstallation 

Cloud9 VoIP’s first step is vital to your success. We hold a client meeting before any important decisions are made. We will discuss your business so your needs are met. In this exploratory meeting, we will discuss your budget, your day-to-day business phone needs, and your expectations. Once we have a full understanding of your business, we can make suggestions on the best phone system and service for your business. Remember, when you have no idea what you need, Cloud9 VoIP is here to help you navigate the VoIP world.  

Step Two: Training 

Once you are a client with us, we promise to treat you like family, and training is something we think is vital to the success of your new phone system. Our experts will walk you and your employees through your new phone system and how it operates.  

The good news is that we know learning a new system can take more than just a few minutes. Therefore, we are available to you and your team throughout your transition process. In fact, we offer online training and additional training as well as hands-on support whenever requested.  

Step Three: Installation   

Assuming we have come to an agreement on the best business phone system for your business, Cloud9 VoIP then takes phone system installation upon themselves. Our specialists will come to your business site and set up the entire system. We will not leave until we are sure that your system is functioning properly.  

Step Four: A Full-Service Team 

Not only are we there for you during your transition from a POTs system to our phone system, but Cloud9 VoIP is there for you throughout our entire relationship. In fact, our customer service and technology experts are available to you 24/7 for service-impacting issues.  

Successful Installation 

As you can see, Cloud9 VoIP handles all the steps of phone system installation for you, from conception to competition. Our goal is for you to have a phone system that benefits your business with a transition that won’t slow you down.  

Phone System Installation with Cloud9 VoIP 

Remember, phone system installation doesn’t have to be a scary experience. Cloud9 VoIP is here to make sure you don’t lose any sleep over updating and installing your business phone system. So, why wait? Get in touch with Cloud9VoIP today to enjoy all the benefits of VoIP without any of the hassle. 

Equipment as a Service | What Is It and What Are the Benefits?

If you've heard the term "Equipment as a Service" (EaaS) and wondered what it's all about, you're not alone. This innovative concept is gaining ground, especially among small and medium-sized businesses (SMBs). According to recent data, 67 percent of EaaS purchases were made in the last three years. Cloud9VoIP is here to show you why.  

First, What is Equipment as a Service?  

Equipment as a Service (EaaS) is a management model where instead of buying equipment outright, you pay a recurring fee to use it. Think of it like leasing a car but for hardware like phones, servers, etc.  

EaaS didn't just pop out of thin air – it emerged as a response to the needs of modern businesses. In the past, companies had to fork out large sums of money to buy and maintain their equipment. But now, thanks to companies like Cloud9VoIP, businesses can get the equipment and support they need without the considerable upfront expense.  

Why Are Businesses Choosing Equipment as a Service?  

Let's expand on some of the many reasons companies choose EaaS. And trust us, there are a lot of reasons.  

EaaS provides flexibility in equipment management  

Imagine the freedom of not being tied down to equipment that might become obsolete. EaaS offers your business the flexibility to adapt to changing needs without the hassle of selling or disposing of old equipment. It's like having a tech upgrade button that's always available.  

EaaS reduces upfront hardware costs 

One of the most appealing aspects of EaaS is the reduced upfront cost. Instead of shelling out a substantial sum of money to buy equipment, you pay a manageable subscription fee. This can significantly ease the financial strain on your business, allowing you to reinvest that extra capital into other essential areas.  

EaaS allows for greater scalability and adaptability  

As your business grows, so do your equipment needs. With Equipment as a Service, scaling up or down is a breeze. You can easily adjust your subscription to match your requirements. No more worries about overinvesting or being caught unprepared when the need for more equipment arises. 

Let's put it in perspective. Traditional equipment ownership may seem like a secure investment, but it can come with a host of hidden costs. Maintenance, repairs, and the risk of obsolescence can be financially draining. EaaS, on the other hand, provides a more cost-effective and hassle-free approach to equipment access. 

It's no wonder that the equipment as a service market is set to grow by almost 50 percent each year from 2023 to 2030.  

The Benefits of Equipment as a Service  

Now that you've talked about why businesses are choosing equipment as a service, let's explore more of the tangible benefits it brings.  

• Predictable Budgeting: Traditional purchasing can be a financial rollercoaster with upfront costs and unpredictable maintenance expenses. With Cloud9VoIP's EaaS, you can say goodbye to those surprises and enjoy a fixed monthly fee, which makes budgeting a breeze.   

• Reduced Downtime: Downtime is a nightmare for any business, causing productivity dips and revenue loss. But Cloud9VoIP's equipment as a service solution ensures that your equipment always runs smoothly. If something goes wrong, they'll handle the maintenance and repairs promptly. This means fewer interruptions and more satisfied customers.  

• Improved Efficiency: Cloud9VoIP offers top-of-the-line equipment and stays updated with the latest tech trends. This means you're always using the best tools available, boosting your efficiency and staying ahead of the competition.  

• Less Environmental Impact: When equipment reaches the end of its life, the responsibility of recycling it falls on the provider, not you. Your provider will recycle and manage the equipment properly, reducing your environmental footprint. By choosing Cloud9VoIP's EaaS, you contribute to a greener planet without lifting a finger.  

Ready to Get the Best Equipment for a Fraction of the Cost? You're Ready to Call Cloud9VoIP  

In a world where your equipment needs are constantly evolving, Cloud9VoIP's EaaS solutions allow you to stay competitive, sustainable, and on budget. So why wait? Give our team a call today, and we'd be happy to put the perfect EaaS package together for you.

The Best Texting App for Business

Did you know that texting for business purposes is on the rise? According to recent statistics, a whopping 68 percent of businesses now use texting to communicate with customers. This isn't just a trend. It's a full-blown business strategy. So, what makes texting so attractive to businesses?  

• Speed and Convenience: Texting is lightning-fast, allowing businesses to communicate with customers and employees instantly. No more waiting around for emails to be opened or calls to be answered.  

• Ubiquity: Nearly five billion people around the world use their mobile phones to text, whether it's friends, family, or businesses. Using this communication channel will help you reach a wider audience and ensure your messages are seen promptly.  

• Engagement: Ninety-eight percent of text messages are opened and read within a few minutes. Compare that to email, where your important message might languish in a cluttered inbox. Texting also allows instant communication, perfect for time-sensitive updates or urgent customer inquiries.  

• Preference: Texting can foster stronger customer relationships. It's a personal touch in the digital age, allowing businesses to authentically engage with customers. In fact, according to a recent study, almost two-thirds (63 percent) of American consumers would switch to a company that used text messaging to communicate with them. 

In short, texting can be a powerful tool in your communication arsenal. That is if you choose the best texting app for business. 

The Search for the Ultimate Business Texting App  

Choosing the best texting app for business - and not just any business, your business - can feel daunting. After all, you've got to: 

1. Find a user-friendly platform. Businesses need a texting app that is easy to use for both employees and customers. The learning curve should be minimal, ensuring quick adoption. 

2. Make sure it's secure. With sensitive business information being exchanged, security is a top concern. Businesses need a texting app with robust security features to protect their data. 

3. Find the perfect feature set. You don't just need a two-way texting app. You need one that offers group texting, message scheduling, automated responses, contact management, and the ability to send multimedia files. Just to name a few.  

4. Guarantee it can integrate with your existing systems. The chosen texting app should seamlessly integrate with the business's existing tools and techniques, ensuring a smooth workflow. 

Plus, so many apps claim to be your perfect fit but end up falling short regarding your specific requirements. So, who can you turn to? The answer is Cloud9 VoIP. 

Cloud9 VoIP: The Superior Texting App for Business

Cloud9 VoIP's app is designed with businesses in mind. Not only does it boast a user-friendly interface, top-tier security, and dozens of integrations, but it also offers a range of features that make communication smoother than ever before. Features like: 

• Multimedia Support. Effortlessly shares product images, tutorial videos, or important documents. 

• Group Messaging. Reach out to multiple customers simultaneously, without sharing their numbers, to save time and streamline communication. 

• Point-and-Click Automation. Streamline your workflow with automated responses and scheduling, freeing your team's time for more important tasks. 

• Powerful Analytics. Gain insights into your messaging performance with built-in analytics, helping you make data-driven decisions. 

• Plus, a whole lot more. 

Getting Started with Cloud9 VoIP 

Ready to revolutionize your business communication with Cloud9 VoIP's texting app for business? Here's a simple guide to get you started:  

Step 1: Sign Up  

Visit our website to sign up for Cloud9 VoIP. Not ready to commit just yet? You can start with a free trial to explore all the features.  

If you're worried about pricing, worry no longer! Cloud9 VoIP offers flexible pricing plans to suit businesses of all sizes. Whether you're a small startup or a large corporation, there's a plan that fits your budget.  

Step 2: Customize Your Settings  

Tailor Cloud9 VoIP to your business needs. Set up automated messages, integrate with your CRM, and configure your analytics preferences.  

Step 3: Import Your Contacts  

Easily import your existing customer contacts into Cloud9 VoIP, ensuring a seamless transition.  

Step 4: Start Texting  

Begin sending personalized messages, promotions, and updates to your customers, and watch your engagement rates soar.  

Still have a few concerns? We understand. Adopting a new tool can be daunting. Rest assured; Cloud9 VoIP's customer support is here to assist you every step of the way. Our team can answer your questions, address concerns, and provide guidance on using Cloud9 VoIP to its full potential.  

Choose The Best Texting App for Business. Choose Cloud9 VoIP.  

With its robust features, real-world success stories, and commitment to your success, Cloud9 VoIP's texting app for business can help you get started on the right foot. Reach out to us today to schedule your free trial or ask any questions you have about the platform. We're ready to field them all. 

How Hosted Phone Systems Support Growing Enterprises

Nothing takes the fun out of success quite like outdated phone systems. After all, they weren't built to support modern businesses. More often than not, they leave you stuck with a handful of staticky phone lines, outdated features, and a mountain of cables and gear that's both costly and a pain to manage. Thankfully, hosted phone systems like Cloud9's are here to help.  

Hosted Phone Systems Make Scalability Easy  

Imagine your business suddenly takes off. You need more phones for more staff, extensions to handle more calls, and features to help you handle everything. With a traditional phone system, this quickly turns into a logistical nightmare. You'll need to upgrade to new hardware, hire a technician to run cables and reconfigure your entire system, which takes time and a boatload of cash.  

But with hosted phones, scaling becomes a breeze. Here's why:  

• Virtual Infrastructure: Hosted phone systems rely on virtual infrastructure (read: VoIP lines), so adding more lines or extensions is as simple as adjusting your subscription. It takes seconds, not days. 

• Geographic Flexibility: Hosting your phone system in the cloud means you can connect multiple locations in a flash. Now, your employees can work from anywhere (as long as "anywhere" has an internet connection). Talk about being remote work-ready! 

• Consistent Maintenance: Forget about hardware maintenance headaches. Cloud phone providers handle all your updates and maintenance behind the scenes, leaving you free to focus on growing your business.  

Hosted Phone Systems Enable Growth by Cutting Costs  

Growing a business can be expensive, to say the least. Especially with traditional phone systems. These phones drain your budget with their pricey equipment and hike up your monthly bills. Here's how hosted systems help you keep your finances in check:  

• Zero Hardware Costs: As we mentioned a few paragraphs back, traditional systems are quite a money sink for hardware. Hosted phones eliminate this expense because everything you need is stored – and managed – in the cloud.  

• Maintenance Fees are Low: As mentioned earlier, maintenance can cost you an arm and a leg with traditional systems. With hosted systems, you pay a predictable monthly fee that covers all maintenance and updates. 

• Call Costs are Reduced: Hosted systems send your calls via VoIP lines instead of copper ones. This nifty tech can significantly reduce long-distance and international call costs, making it perfect for businesses that want to go global.  

Think about it this way: when you save money on your phone system, you can invest more in other business areas. Whether it's marketing, hiring new talent, or expanding your product line, those extra funds can significantly impact your long-term growth.  

Our Hosted Phone Systems: The Cloud9 Advantage  

We've worked hard to perfect our hosted phone systems so they're scalable and cost-effective. Here's how:  

• They're easy to set up, use, and scale. You don't need to pay for extra technicians or a degree in IT to get started. Or to add new phone lines. All you have to do is call us, and we'll get it done in 48 hours. 

• They're based on a pay-as-you-grow model. With Cloud9, you only pay for what you need, so expansion won't break the bank. Plus, our billing is completely transparent, so you always know what you're paying for. 

• They've got all the capabilities you need. Cloud9 offers a ton of features that boost productivity and quality of service. Features like call forwarding, voicemail-to-email, and auto-attendants will help your business run like a well-oiled machine.  

• They're 99.999% reliable. Downtime can be a growth killer. Cloud9 ensures high availability and reliability, so you'll always stay connected to your customers.  

• They're backed by exceptional 24/7/365 support. No matter what industry you're in, our team is sold out for your success and will bend over backward to make it happen. At Cloud9, you're not just a number – you're a valued partner.  

Get Better Hosted Phone Systems & Better Growth with Cloud9 VoIP.  

If you're serious about growing your business, hosted phone systems are the way to go. They offer scalability and cost savings that traditional systems simply can't match. With Cloud9 VoIP, you get top-tier hosted phone systemsand a partner that's in your corner from day one. Want to start that partnership today? Do you have additional questions? Reach out, and our team will be more than happy to help! 

5 Reasons It's Time to Ditch Your POTS Lines for VoIP

It's pretty astonishing, isn't it? In a world where technology is evolving at an incredible pace, many businesses are still hanging on to something straight out of the history books – Plain Old Telephone Service (POTS) lines. But change is in the air, and even giants like AT&T are doing something about it. They're shutting down their POTS lines at rates of 700,000 per month, sending a crystal-clear message that the POTS era is fading. 

It's high time we waved goodbye to POTS and embraced Voice over Internet Protocol (VoIP) technology. And here are five great reasons why. 

Reason 1: Costs are Set to Skyrocket  

Let's talk about the elephant in the room - costs. POTS lines are like that never-ending leak in your budget bucket. Those monthly charges and sneaky hidden fees just keep piling up. Not to mention, POTS lines demand a lot of attention; they often require costly maintenance and frequent repairs. And don't even get us started on those long-term contracts.  

AT&T's recent move to cut so many lines should raise an eyebrow. The waiting times for service will likely jump, translating to increased downtime for businesses. In the financial world, downtime equals losses, and POTS lines are increasingly becoming an expensive liability.  

Reason 2: Their Features Fall Short  

POTS offers the basics, but "basic" doesn't cut it in today's digital-first world. VoIP phone systems like Cloud9's come to the rescue with a treasure trove of advanced features. Think voicemail, call forwarding, and snazzy conferencing options. And these features aren't just bells and whistles; they're productivity boosters. 

What's even better? Cloud9's VoIP packages throw these features in for free. POTS, on the other hand, can make you cough up extra cash for these luxuries.    

Reason 3: Can't Keep Up with Growth  

Businesses are like living organisms. They grow and change. POTS lines, though, are as flexible as a concrete wall. Cloud9 VoIP is the chameleon of communication - it adapts seamlessly. It lets you expand when business is booming and scale down during slow seasons. That's a recipe for cost savings.  

Imagine a business that can effortlessly match its communication needs, optimizing resources like a pro. VoIP with Cloud9 gives you precisely that kind of financial flexibility.  

Reason 4: Can't Work Wherever, Whenever  

POTS services are about as mobile as a ball and chain. Your numbers are stuck in one place, making it difficult to move or expand. Setting up shop somewhere new? Brace yourself for the headache and cost of setting up new lines.  

Cloud9 VoIP, on the other hand, is all about flexibility. You can make calls, take calls, and manage your phone system from anywhere with an internet connection. Our mobile apps and softphones let your team stay connected on the go. This mobility boosts productivity and saves you money on installation and relocation costs.  

And don't forget the savings from reduced travel expenses. Cloud9's VoIP platform lets you host video conferences and virtual meetings, cutting down on those pricey business trips.  

Reason 5: Reliability That Leaves You Hanging  

POTS lines are notorious for their 'unplanned vacations' (read: outages and downtime). On the other hand, Cloud9 VoIP is a reliability champion, packed with redundancy measures to keep the conversation flowing. Downtime with POTS can leave a substantial dent in your finances.  

Moreover, adopting VoIP positions your business for future integrations. In a world where tech moves at warp speed, staying ahead of the curve can lead to significant cost savings down the road.  

Save Money, Time, and Stress. Switch to Cloud9 VoIP  

So, what's the bottom line? It's time to let those POTS lines rest in peace and embrace the cost-savvy world of VoIP. The five reasons we just chatted about – money pits, basic features, flexibility, remote work perks, and reliability – all point to one thing: VoIP is a better alternative.  

Don't wait until the cost burden becomes unbearable or your business falls behind the competition. Reach out to us at Cloud9 VoIP, and we'll create a VoIP solution just for you. Your bottom line will thank you. 

3 Ways to Use VoIP Features for Business Success

Having the right tools can make all the difference in your company's success. A VoIP phone system like Cloud9's is one such tool. It's more than just a way to make and take customer calls. If used correctly, VoIP features can help you succeed year after year.  

We could cite hundreds of features, but we know your time is limited. So here are three simple yet powerful VoIP features that can kickstart a banner year for you when used correctly.  

Simple, Seamless Integration  

We can all agree that communication is a cornerstone of success, especially given how hyper-connected we are. And the more seamless your communication, the more efficiently you can operate. Efficiency leads to productivity, which leads to happy employees and happier clients.   

How is all that possible? It’s possible through one of our favorite Cloud9 VoIP features: integration. While VoIP systems can integrate with many other software, we will focus on our top three.  

1. CRMs: Imagine being able to access relevant customer information as soon as you answer their call. By integrating your VoIP platform with your CRM, now you can! You can greet your customers by name, recall their purchase history, and provide a more personal experience. Which 80 percent of them want and appreciate.  

But the integration possibilities don't stop there. VoIP systems can also integrate with:  

2. Email clients: Automatically transcribe voicemails and send them to your email. You'll never miss an important message again.  

3. Calendar software: With this integration, you can set your availability status based on your calendar so clients and colleagues will always know when you're free for a call. Plus, you can schedule new meetings right from your Cloud9 VoIP system.  

What’s the result? Productivity that's through the roof! With all your tools working together, it reduces manual data entry, minimizes human error, and makes your team's jobs much more manageable.   

Now, the team can stop app-hopping and focus on what matters most – building relationships and delivering exceptional service, which leads to happier customers and a healthier bottom line. Financial success unlocked.  

Automatic Voice Transcription  

Speaking of voicemail transcriptions, let's talk about one of the most underrated Cloud9 VoIP features that can help you make the most of every interaction: voice transcription. In the simplest terms, this is when your VoIP system automatically converts your customer conversations into written text – usually during calls.  

But how does this make you successful? We'll show you:  

• It improves your documentation. Instead of relying on handwritten scribbles or your sometimes-spotty memory, you can count on automatic call transcriptions via the Cloud9 VoIP platform. These word-for-word accounts make it easy to review who said what and when they said it months or even years later. This can be invaluable for legal reasons, compliance check-ups, or keeping track of important details discussed during calls.  

• It makes information more accessible. Imagine having a meeting where one participant is hard of hearing. VoIP with voice transcription can provide those customers with a physical record of their conversation, ensuring everyone is on the same page.  

• It provides valuable insights into your client base. By recording all your customer conversations, you have a window into customer preferences, pain points, and trends. Analyzing this information can help you improve your business strategy, product development, and customer service.  

It's also an absolute game-changer for industries that are more litigious than most. For instance, healthcare professionals can use it to transcribe patient notes during telehealth appointments. Legal firms can guarantee accurate records of all client consultations. And, of course, customer service teams across all industries can use it to learn from customer interactions and identify areas for growth.   

Simple Scaling  

Every business dreams of growth, but not all are prepared to handle it when it comes. Unless, of course, they have a VoIP system like Cloud9's. Because VoIP is inherently scalable.  

Here's what we mean. Since VoIP operates over the internet, you're not tied to physical lines or hardware. As long as you have an internet connection, you can communicate with your customers and employees. Need to add more lines as you grow? It's as easy as calling up your VoIP provider – in this case, Cloud9 – and submitting a request. And these new lines will be available that same day.  

Do you have the lines you need but need help with handling all those calls? There are plenty of Cloud9 VoIP features that can help with that, too.   

• Virtual phone numbers: let you have a local presence in multiple areas without setting up physical offices. It's a wonderful, cost-effective way to expand your reach.  

• Call forwarding: can send calls to any device, anywhere in the world. This means your team can be spread out geographically while still being accessible to clients and customers.  

• Auto-attendants: route calls to the correct department or person, providing a more professional image for one-person shows and smaller businesses as they grow.  

Experience the Benefit of All the Best VoIP Features with Cloud9 VoIP  

So, there you have it, folks – three fantastic ways to use VoIP features for business success: integration, voice transcription, and scaling for growth. Ready to have all those features working for you? Then, it's time to call up Cloud9 VoIP. Our VoIP phone services are highly rated, highly reliable, and packed with everything you need to start building your business. Check it out. 

Optimizing Texting for Marketing

 If you're looking to give your business a boost, consider something as simple as sending a text message. That's right, texting isn't just for chatting with friends or ordering your favorite pizza. It can also be a game-changer for your marketing strategy.  

But how? How do you use texting for marketing? How do you make sure it's effective? And how do you know your customers will even be receptive to it? Don't worry. We've got the answers to all these questions – and more! 

First, what is Text Message Marketing?  

At Cloud9VoIP, we believe in defining terms. Text message marketing is precisely what it sounds like - using SMS (Short Message Service) and MMS (Multimedia Services) to reach out to customers for promotional or informative purposes.  

But (and this is a big one) you can't just send marketing texts to anyone, anytime. Please do not do it. You must abide by the Telephone Consumer Protection Act (TCPA) and FCC rules to ensure compliance. This means you must get explicit consent from your customers to text them. And offering a clear and easy way for them to opt-out if they want. If not, you could face serious legal ramifications. Thankfully, if you choose a texting service like Cloud9VoIP's, this compliance is built in from the start – so no worries there.  

Big Business Benefits of Text Message Marketing  

Now that we know what text message marketing is, and what to avoid when using it, let's talk about some of the reasons why using texting for marketing is a brilliant idea. Keep in mind, this is a short list with many more unstated reasons.  

It gives you higher engagement because people actually read their texts. Unlike email or social media, where messages can get lost in overflowing inboxes or crowded newsfeeds, text messages are interacted with immediately. Why? Because we tend to check our texts within minutes – not days. In fact, 90 percent of all texts are opened within three minutes of being received.   

Using texting for marketing can significantly boost your sales. When done right, texting for marketing can drive immediate action, from purchasing to visiting your store. In fact, almost 30 percent of consumers said they've made a purchase in response to a company's text messages.   

Texting is a great (and affordable) equalizer. Text message marketing is budget-friendly, highly targeted, and offers a fantastic return on investment. Small businesses can benefit from the power of SMS just as much as the big players.  

Texting for marketing complements your other communication channels. Mixing texting with email, phone calls, and social media can boost your customer's lifetime value by 30 percent.  

FUN FACT: Sending a text reminder to customers on your email lists (like "Did you get our newsletter?") can increase email open rates by over 25 percent.  

Do Clients Prefer Text Message Marketing?  

Now, you might be wondering, do customers even want text message marketing? The answer is a resounding yes! Just last year, about 75 percent of consumers said they'd like businesses to text them. And here's why:  

First and foremost, it's a channel that most people use and are familiar (and comfortable) with. After all, approximately 65 percent of the entire world can send and receive text messages. Opening, reading, and responding to a text message is practically second nature to most of us.  

Second, it's non-intrusive. Unlike telemarketing calls, recipients can choose when to read a text message, making it a less disruptive form of communication.    

Third, text messages feel personal. People tend to perceive SMS as messages from friends or family, making them more likely to engage with the content. The statistics back this up, with text messages boasting an astonishing 98 percent read rate. In comparison, email open and read rates typically hover around 21%.  

How You Can Use Texting for Marketing  

Alright, so we've learned that texting can benefit your business, and people want to receive texts from you. But one question remains: "How do you use texting for marketing?" Well, we've got a few suggestions:  

• Provide Immediate Customer Service. Instant communication lets you quickly respond to customer queries and issues, enhancing their experience.  

• Share Promotional Campaigns and Offers. Announce sales, discounts, and exclusive offers directly to your customers' mobile phones.  

• Offer Opt-In Information for Email Marketing. Expand your email marketing list by allowing customers to subscribe through text messages.  

• Send Appointment Reminders and Notifications. Reduce no-shows and keep customers informed about appointments and events.  

• Collect Feedback and Surveys. Gather valuable insights from your customers to improve your products and services.  

• And a whole lot more! 

Integrating Text Message Marketing into Your Strategy  

Now that you know how to use texting for marketing, it's time to incorporate it into your overall marketing strategy. Here are a few tips to get you started:  

• Build a subscriber list. Encourage customers to opt-in for your messages and grow your subscriber list organically.  

• Segment your audience. Divide your subscribers into categories so you can send them personalized text messages based on their particular preferences and behaviors.  

• Craft engaging content. Keep your messages short, sweet, and engaging to grab your audience's attention.  

• Time your messages. Send your texts at the right time to maximize their impact. For instance, sending lunch specials just before noon can be more effective for a restaurant.  

• Monitor and optimize. Continuously analyze the performance of your campaigns and adjust your strategy as needed for better results.  

Ready To Start Texting? Cloud9VoIP's Got Your Back.  

Cloud9VoIP takes all the goodness of text message marketing and cranks it up a notch. We help you reach your customers more effectively, manage your messages with ease, and keep your marketing efforts organized.   

So, if you're a business owner looking to connect with your customers more personally, efficiently, and cost-effectively, give the team Cloud9 a call. Your customers - and your bottom line - will thank you! 

The Crucial Role of Hosted Phone Systems in Shaping the Future of Work

We can all agree that work has changed drastically over the last few years. Employees can split their time between the office and remote settings thanks to hybrid work. Some don't even come into an office at all, opting to work remotely full-time. Very few are missing the nine-to-five in-office grind. Let’s face it – waking up early, sitting in traffic, working, then sitting in traffic some more, only to go home and have it be time for bed isn’t exactly desirable, which is why a staggering 98 percent of American professionals want to work remotely. Even if it's only a few days a week.  

Alongside these trends, a "gig economy" has boomed. Instead of being employed by one company, many professionals take on short-term contracts and freelance work (aka "gigs") that align with their skills and preferences. This shift gives them more autonomy over their careers, and even more changes are set to come our way. Thankfully, hosted phone systems can keep up with whatever the future throws at you. Here's why.  

How Hosted Phone Systems Help You Keep Up with New Work Trends  

No matter what trends pop up moving forward, hosted phone systems are ready to answer the call. Let’s take a look at how.  

Cloud-Based Infrastructure Provides Greater Flexibility 

Because these systems are hosted in the cloud, they don't limit you to one location, one device, or one way of communicating. Software can be changed, capabilities updated, and code rewritten to accommodate all kinds of changes. With hosted phones, you have:  

• The flexibility to work from anywhere: Cloud9's hosted phones liberate you from being stuck in a fixed location. Whether you're in a bustling office, sipping coffee at your favorite café, or cozying up at home, these systems let you easily connect and communicate. Say goodbye to the frustration of missing important calls because you're not tied to your desk.  

• The flexibility to add new features and functions: Traditional phone systems often require complex hardware upgrades to add new features. Hosted systems flip this script. You can integrate fresh features that enhance your communication game with a few clicks. From virtual receptionists to call routing magic, you can stay ahead without the headache.  

• The flexibility to integrate with new technologies: The tech landscape evolves rapidly, and so should your communication systems. Hosted phone systems play nice with new technologies, allowing you to effortlessly weave in AI-powered chatbots, CRM integrations, and other cutting-edge tools that amplify your efficiency.  

They Can Be Easily Updated by Your Provider  

Hosted phone providers have one job – to keep your system updated and running smoothly, and the best ones do so 24/7/365, guaranteeing you don't fall behind the trends.  

• Instant access to the latest features: Remember those days of waiting for ages to get the "latest update"? Cloud9's hosted phone systems laugh at those days. Providers roll out new features regularly, and you're in on the action as soon as they're live. Stay at the forefront of communication trends without lifting a finger.   

• Fort Knox-level security: No matter your security concerns, Cloud9 hosted systems are here to fortify your defenses with end-to-end encryption, multifactor authentication, and more. Your provider's got your back, ensuring that your confidential conversations stay that way — confidential.  

• Updates without the headache: Remember the time you spent trying to update your old phone system? Yeah, we'd all like to forget. And hosted phone systems can help! They automatically update in the background, sparing you the typical IT headache. Now you can fully focus the tasks at hand, knowing your communication tool is always up to date.  

Accommodate the New Wave of Workers Quickly & Easily  

No matter how your employees choose to work, Cloud9 systems can help them achieve top-tier communications. How?  

• They empower gig workers with new levels of professionalism: Gig workers often juggle multiple clients. A hosted phone system gives them a professional edge with dedicated numbers, voicemail, and call forwarding. Impress clients with seamless communication, no matter where you work.  

• They can go wherever contractors go: Remote contractors need a "phone in their hand," just like everyone else. Hosted phone systems offer a device-agnostic softphone app, meaning these contractors can connect seamlessly, no matter the gadget they're wielding.  

• They make excellent communication accessible for all: Office or no office, everyone deserves the same perks. Cloud9's hosted phones level the playing field, ensuring that in-office and remote employees have equal access to features and updates. No one gets left behind.  

Future-Proof Your Business with Cloud9's Hosted Phone Systems  

Experience the seamless future of work communication with Cloud9VoIP's advanced hosted phone system. Connect with us now to stay prepared, stay relevant, and even stay ahead in the evolving work landscape! 

Choosing the Right Business Phone System for Competitive Customer Service

Selecting the right business phone system is non-negotiable if you want to gain the upper hand in customer service. But with so many options available, each claiming to be the best, how do you cut through the noise and make the wisest choice for your company?  

Look for the following three signs.  

3 Signs You're Picking a CX-Boosting Business Phone System  

Your Team Is More Accessible to Customers 

According to PWC, about 80 percent of consumers in the US believe that speed and convenience are two of the biggest pillars of a positive customer experience; the right business phone system can help with both.   

• Multi-channel communication capabilities: Today's customers reach out through various channels - phone calls, emails, texts, and more. Cloud9's business phone system lets you manage all these channels in one place, so no message goes unnoticed. Now, you can respond to customers' emails as quickly as their calls, leading to faster resolution.  

• Seamless call escalation via presence and other features: Sometimes, an issue needs to be escalated to the right person. A modern phone system lets you see who's available and bring that employee into the conversation/conference call in just a few clicks. No need to put the customer on hold!  

• Automatic call forwarding after hours, so no calls get missed: Customer issues don't clock out at five. With an intelligent phone system, calls can be automatically forwarded to an available team member or a dedicated after-hours support line. This ensures that your customers are heard and helped around the clock.  

Streamlined Call Management 

Approximately 90 percent of customers want an "immediate" (ten minutes or less) response when they have a customer service question. And if they don't reach an agent within that window? At best, they'll hang up and try again later. At worst, they'll find another provider. But don't worry. Your phone system can help you avoid those pitfalls.  

• Efficient call routing for quick issue resolution: No one likes to be bounced from one agent to another, explaining their issue repeatedly. An excellent phone system uses intelligent call routing based on the customer's needs. This means the call lands in the lap of the agent who is best equipped to handle that specific query, increasing the chances of a swift resolution.  

• DIY Call queues that reduce wait time: Long wait times can turn even the most patient customers into frustrated ones. Cloud9 allows you to build your own call queues based on customer preferences. And with callback options, customers can hold their place in line without waiting on hold, giving them some control over their wait experience. You might be surprised at the big difference this small touch can make.  

Personalized Customer Interactions 

According to a McKinsey study, when customers receive a personalized shopping experience, it doesn't just boost sales, but it can also slash marketing and sales costs by as much as 20 percent. Here are a few ways your business phone system can help you do it:  

• Provide customizable greetings and messages: Your customers' experience begins the moment they call. With Cloud9, you can customize greetings and messages to reflect your brand's personality. This personal touch sets the tone for a positive interaction.  

• Give you access to call history for personalized service: Imagine your customer doesn't have to repeat their story every time they call. Cloud9's business phone system stores call history, giving your team the context to provide personalized and informed assistance. This saves time and shows your customers that you value their time and loyalty.  

Get the Business Phone System That Sets You Apart from the Start!  

In the race to stand out from the crowd, a superior business phone system is your secret CX weapon. If you're ready to wield it and wield it well, Cloud9VoIP can help! We offer the perfect hosted phone services to take your customer service to the next level. Contact us today to discuss what solution will best fit your business. 

How Hosted Business Phone Systems Ignite Remote and Hybrid Work Success

The statistics don't lie - hybrid work has become the new norm - with a threefold increase in hybrid job postings over the past four years alone. However, this transformation comes with its own unique hurdles, the most pressing being communication.   

Guaranteeing clear, instant, and reliable communication among team members scattered across the globe is a puzzle many businesses are still scrambling to solve.  

Enter hosted business phone systems.  

Understanding Hosted Business Phone Systems  

A hosted business phone system, also known as a cloud-based phone system or Voice over Internet Protocol (VoIP) system, is a communication solution that allows you to manage your phone communications through the internet rather than using traditional on-premises hardware and phone lines.   

This type of system is provided and maintained by a third-party service provider, which hosts and manages all the necessary equipment and software in their data centers, and they are the bedrock of successful remote and hybrid work strategies. Here's why.  

Hosted Business Phone Systems Offer Flexibility in Communication  

One of the cornerstones of flexible work is the freedom to work from anywhere. Because Cloud9VoIP's hosted phone system is internet-based, it can function almost anywhere and on virtually any device. Employees can use the same business number on their laptops, smartphones, or tablets, meaning they can enjoy uninterrupted communication with colleagues and clients no matter where they are.   

Here's an example of what these services can mean for your business. Jenna is a sales executive who divides her time between the office, home, and client visits. Now that her business has adopted Cloud9's system, she can switch between her office desk phone, mobile app, and laptop based on her current needs. With the Cloud9 solution, she never misses a crucial call or opportunity – even if she's on the road or traveling abroad.   

Hosted Business Phone Systems Offer Enhanced Efficiency through Integration  

That's five working weeks, or nine percent, out of their work year. The number could be even larger for some remote and hybrid teams. That’s a substantial figure and translates to a significant impact on productivity. 

However, hosted business phone systems can solve some of these efficiency drains. Cloud9's hosted system, for instance, can easily integrate with a wide variety of tools. Video conferencing? Check. Instant messaging? Check. It's a DIY Unified Communications platform. Now, your employees can hop from a phone call to a video conference to a team chat within a cohesive ecosystem.  

You can also integrate other tools with your hosted phone system. Take Markus, a project manager juggling multiple teams across different time zones. He integrated his Cloud9 system with project management software. Now, Markus can seamlessly schedule conference calls, share updates via chat, and hold video meetings, all in one place. One simple integration eliminated the need for constant app-switching, boosting his productivity and aligning his teams.  

Hosted Business Phone Systems Boost Productivity with Advanced Features  

Hosted phone systems offer a treasure trove of advanced features that encourage productivity. Features like intelligent call routing ensure incoming calls always reach the right person, reducing delays and improving customer service. Voicemail-to-email functionality means critical voicemails are never lost in the ether. Employees now receive them directly in their inboxes, guaranteeing prompt responses.  

Consider David, an IT specialist troubleshooting technical issues remotely. With Cloud9's call routing, he can escalate calls to the appropriate experts immediately. Voicemail-to-email ensures that he doesn't miss urgent messages from his team even when he's elbow-deep in server configurations.  

Hosted Business Phone Systems Offer Unmatched Cost-Effectiveness and Scalability  

With traditional phone setups, each worker needs their own physical phone line, resulting in sky-high costs and a tangle of wires. But hosted systems? They operate over the internet, nixing the need for pricey hardware and complex installations. All your team needs to communicate are devices that can connect to the internet. And, of course, Cloud9's softphone app.  

Cloud9's hosted systems can also accommodate changing team sizes and locations. New lines and features can be added with just a 30-second phone call, allowing you to expand with the greatest of ease. Whether your team is in the office, at home, or hopping between the two, hosted phones ensure everyone stays connected without burning through your budget.  

Hosted business phone systems are the basis of hybrid and remote success. The benefits they offer – flexibility, efficiency, and productivity – are not mere buzzwords but practical solutions that empower you and your employees. So, are you ready to usher in a new era of work for your employees? Cloud9VoIP offers the perfect hosted business phone systems for remote and hybrid work models. Contact us to start personalizing your system today!